Donations go toward practical project needs such as materials, local labour, transport, education costs, emergency supplies, equipment and delivery costs.

Mates Fund is volunteer-run. We do not pay director salaries or take hidden admin fees from donations. Where possible, we keep receipts, photos, updates and records so people can see what happened.

Not currently.

Mates Fund is a registered Australian charity, but tax deductibility depends on Deductible Gift Recipient status. We are working through the relevant requirements and will update donors clearly if this changes.

Projects usually begin with a practical need raised by people close to the issue. We look at whether the need is clear, community-led, realistic, safe, accountable and aligned with Mates Fund’s purpose. We also consider who is leading locally, what support would actually help, and how the work can be recorded.

Yes! Where a donation is given for a specific project or country, we use it for that purpose. If a project changes, is fully funded, or cannot go ahead as planned, we will use the funds for a closely related charitable purpose and communicate clearly.

How can individuals or businesses support Mates Fund beyond donating?

People can support Mates by offering skills, goods, materials, transport, fundraising help, event support, business partnerships, professional advice, airline points, sponsorship or useful connections.

The best place to start is our Find Your Fit page, which helps match people with practical ways to contribute.

We keep practical records where appropriate, including receipts, invoices, photos, project notes, delivery updates, budgets and partner communication.

Not every project has the same kind of evidence, but the goal is the same: show where money went, what happened, and what still needs support.

How can I raise a concern or complaint?

If something feels unclear, unsafe, inaccessible or not right, you can contact us.

Email hello@matesfund.org and explain the concern as clearly as you can. We will take it seriously, keep a record where appropriate, and respond as practically as possible.